KMEA - DSC Product Specialist

Your tasks

Job Responsibilities include but not limited to:

1. Smart Commissioning

• Ensure the successful delivery and effective use of S2A AdvA by the project team during project commissioning.
• Collaborate and coordinate with Syskon PM, PMS, and SM teams.
• Train the project team on navigating and utilizing the AdvA tool while supporting its demonstration to customers.
• Conduct data validation and collect feedback to drive continuous improvement.

2. Subscription Management:

• Monitor customer accounts and their contracts.
• Have a thorough understanding of contract contents and ensure regular fulfilment of contract obligations.
• Manage contract renewals and carefully terminate contractual relationships, when necessary, in cooperation with Sales.
• Maintain a comprehensive overview of regional customer activities, including existing contracts, current quotations, and support cases.

3. Customer Engagement:

• Engage with customers regularly to understand their system usage and needs, in coordination with PMs and sales.
• Identify customers’ needs and demonstrate how digital tools effectively address those needs.
• Develop SFG use cases tailored to customer requirements by selecting and mapping relevant datapoints
• Provide support and assistance as needed.
• Establish and maintain a strong network in the global and regional organization.
• Identify potential up-selling opportunities through customer interaction and effectively communicate these opportunities within the sales organization.
• Identify business opportunities and enable Sales to create leads
• Coordinate actions in alignment with Sales and Digital Operations based on customer usage metrics.
• Provide feedback and requirements for digital products from customers to digital Product Management

4. System and Process Expertise:

• Serve as a Key User for the technical systems (i.e., P.O.S., Subscription Management Process), possessing in-depth knowledge to provide effective initial support to customers and sales.
• Maintain close coordination with internal digital departments to ensure swift issue resolution and support.
• Possess in-depth knowledge of internal systems and processes.
• Possess and continuously develop knowledge about digital products, the organization, and business processes to support the Regional Organization (i.e., Sales).
• Provide operational support to the Regional IOS Coordinator in all DSC-related activities.

Your profile

Qualification, Experience, Behaviours & Skills

• Technical background with hands-on experience, preferably with Krones lines, or a degree in Business Informatics, Business Administration or a related field.
• Team player with the ability to work effectively in a connected environment.
• Ability to identify up-selling opportunities.
• Strong organizational skills and attention to detail.
• Excellent communication skills and the ability to actively maintain customer relationships.
• Strong command of English
• Ability to work with diverse cultures
• A working knowledge in SAP